Frequent questions

Remember that if you don't find what you need, you can always write to us at the email at the bottom of the page. We usually respond in less than 24 hours 😀

Can I exchange a defective or damaged product? If you received a damaged or defective product, we will replace it at no additional cost. Don't forget to contact us within 48 hours after receiving it.

How long do the orders take to arrive? Due to the health contingency we are experiencing, the shipping of your products could take approximately 1 to 2 weeks for regions; in the case of the Metropolitan Region between 2 to 4 business days. Deliveries are carried out by Chilexpress or Correos de Chile.

Do you ship to my region? Yes of course! We ship to the entire country, through our strategic partner Chilexpress or Correos de Chile.

I placed an order but have not yet received a confirmation email. What's going on? Please make sure your email was entered correctly. Check the SPAM folder of the email to verify that the email is not there. If the problem persists, contact us through our social networks or to our email at the bottom of the page.

Can I cancel the order? No, because at the time of confirming the purchase via questionnaire; The order begins to be prepared immediately.

What do I do if I received an email about the prompt arrival of my product and it did not arrive or the delivery appears as failed? In these cases, it is most likely that Correos de Chile has tried to deliver the product and was unable to. What you should do is make contact and arrange a new delivery or go directly to your nearest branch to pick it up. HERE, you can search for your tracking on the page or contact them

I have not found an answer to my question If you did not find the answer to your question here, you can contact us, we will do everything in our power to answer you within 24 hours.